Plazmapont - ChatBoss Team

Knowledge chatbot

Plazma Panni

Client

Plazmapont

The Challenge.

Pricewaterhouse, a leading audit and advisory firm, wanted to streamline their internal processes related to the integration and training of new employees thus saving on senior advisors’ time.

The Solution

The FAQ chatbot enabled work optimization by providing new employees with:

general information on the onboarding process
special information on the audit processes

Results

The Knowledge chatbot contains approximately 450 Q & A pairs relating to specific audit processes – all pairs are described in a data sheet and are backed with more than 100 keywords – making it a helpful source of general information for new employees. It is always ready for some small talk and has a personality that is in line with Pwc company culture.